Refund policy

Last updated: October 20, 2026

Returns

We want you to love every Maison Concepts purchase. If something isn't right, you may request a return within 30 days of delivery.

• Items must be unused, in their original packaging, and in resalable condition.
• We may reduce your refund if an item has been used, damaged, or handled more than necessary.

Non-returnable items

• Final sale items (clearance and limited collections)
• Personalized items (engraved, monogrammed, or custom-finished)

Contact us if you're unsure whether a specific item can be returned.

How to start a return

1. Log into your account and start a return request, or email us at customerservice@maisonconcepts.com.
2. Once your return is approved, we'll send instructions on how and where to send your package.
3. Ship your return using a trackable method so it reaches us safely.

Items sent back without an approved return request will not be accepted.

Return shipping

• Return shipping is the customer's responsibility.
• Returns are free if you drop the item off at our distribution centre: 1935 Drew Rd, Unit 12, Mississauga, ON L5S 1M7.
• If you paid for shipping on your order (orders under $75), that shipping charge is not refunded, unless the item arrived damaged or incorrect.

Damaged or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 48 hours of delivery and follow our Claims Process. We'll resolve it with a replacement or a full refund, including any shipping you paid, at no cost to you.

Refunds

We'll notify you once we receive and inspect your return. If approved, your refund is issued to your original payment method within 5–10 business days. Your bank or payment provider may need additional time to post it.

If you return part of an order, you'll be refunded the full price of the returned items.

If you haven't received your refund within a reasonable time after approval, please contact us.

Exchanges

Contact us to ask about exchange options before returning your item.

U.S. orders

The same 30-day policy applies to U.S. orders. Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Your rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To start a return, ask about an exchange, or report a damaged item, contact us at customerservice@maisonconcepts.com or call 647-478-9597.