Shipping policy
At Maison Concepts, we make shopping for home décor effortless, stylish, and worry-free. From checkout to delivery, our goal is to keep everything simple, transparent, and fully insured.
Last updated August 2026
Delivery options
- Orders over $75 CAD (before taxes) ship free across Canada & the U.S.
- Orders under $75 CAD ship for a $15 flat rate
- Delivery: 2–4 business days in Ontario & Quebec, 4–6 in the Prairies, 5–8 in British Columbia, 4–7 in Atlantic Canada
- All shipments include insurance coverage for added peace of mind
Yukon, Northwest Territories & Nunavut may require a custom quote — please contact us.
Next-day: order by 11 AM EST to ship same day; after 11 AM EST, ships next business day. Business days are Mon–Fri, excluding holidays. Select locations — eligibility confirmed at checkout; some remote areas may require an extra day.
- Pick up your order at our Mississauga distribution centre at no charge
- Schedule pickup via the Shopify pickup app
- Or follow the instructions in your order confirmation email
1935 Drew Rd, Unit #12, Mississauga, ON L5S 1M7
Cross-border
✓Duties and taxes are included in your purchase price
✓No brokerage charges
✓Full tracking provided
✓No additional fees upon delivery
✓Customs clearance completed prior to final delivery
✓Free shipping on orders over $75 CAD; $15 flat rate under $75
You will never be responsible for import fees on U.S. orders.
Made to order
- Customized items require 3 business days of production before they ship
- Delivery estimates shown at checkout already include production time
- A paid Priority option is available at checkout — it ships by the fastest method for your region immediately after production
To ensure reliable and timely delivery, we partner with a network of trusted national carriers.
We select the most appropriate carrier for each order based on destination, transit time, and service efficiency — ensuring your package arrives safely and promptly.
After you order
- Once your order ships, you'll receive a confirmation email with tracking details
- Delivery timelines depend on destination and carrier
- If delivery cannot be completed due to incorrect address details provided at checkout, additional charges may apply
- To update your delivery details, notify us at least 48 hours prior to shipment with your order number and product details
- Changes are subject to approval
We are not responsible for delays caused by incorrect or incomplete delivery information, carrier disruptions, strikes, or unforeseen circumstances beyond our control. Delivery timelines may be extended in such cases.
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