Contact & Returns

Get in Touch

We’re here to help! Whether you have a question, concern, or simply want to chat about our collections, reach out in the way that works best for you.

Maison Concepts is an e-commerce only store. Pickup orders are available at our location, but appointments are required. Please call ahead to schedule your pickup.

Phone: 647-478-9597

Email: customerservice@maisonconcepts.com

Address: 1935 Drew Rd - Unit #12, Mississauga, L5S 1M7, Ontario, Canada

Hours of Operation:

Weekdays: Monday-Friday: 9am-7pm EST

Weekend: Saturday: 9am-4pm EST (By Appointment Only)

Sunday: Closed

Returns & Care

We believe shopping with Maison Concepts should be as seamless and worry-free as possible. While we take every precaution to ensure your items arrive in perfect condition, sometimes damage occurs in transit.

Our goal is to make returns simple, fair, and transparent. If an item is damaged, we ask that you contact us as soon as possible to start the claim process.

Please note: Personalized items and final sale items cannot be returned or exchanged. This ensures we maintain the highest quality and exclusive designs for all customers.

Every return is handled with care and attention, reflecting the same dedication we put into selecting and curating our collections for your home.