Contact & Returns
Get in Touch
We’re here to help! Whether you have a question, concern, or simply want to chat about our collections, reach out in the way that works best for you.
Phone: 647-478-9597
Email: customerservice@maisonconcepts.com
Address: 1935 Drew Rd - Unit #12, Mississauga, L5S 1M7, Ontario, Canada
Hours of Operation:
Weekdays: Monday-Friday: 9am-7pm EST
Weekend: Saturday: 9am-4pm EST (By Appointment Only)
Sunday: Closed
Returns & Care
We believe shopping with Maison Concepts should be as seamless and worry-free as possible. While we take every precaution to ensure your items arrive in perfect condition, sometimes damage occurs in transit.
Our goal is to make returns simple, fair, and transparent. If an item is damaged, we ask that you contact us as soon as possible to start the claim process.
Please note: Personalized items and final sale items cannot be returned or exchanged. This ensures we maintain the highest quality and exclusive designs for all customers.
Every return is handled with care and attention, reflecting the same dedication we put into selecting and curating our collections for your home.
