Carefully crafted from durable, sustainable materials, each piece is designed for long-lasting use and timeless style. For proper care, wipe gently with a soft, damp cloth to remove dust and dirt. Avoid using harsh chemicals, abrasive cleaners, or excessive moisture to protect the finish and maintain its pristine look.

📦 Shipping & Delivery

At Maison Concepts, we make shopping for home décor effortless,
stylish, and worry-free. From checkout to delivery, our goal is to keep
everything simple, transparent, and fully insured.

🚚 Shipping Within Canada

✅ Standard Shipping

• Orders over $75 CAD (before taxes) ship free across Canada
  
• Orders under $75 CAD ship for a $15 flat rate
  
• Shipping to Yukon, Northwest Territories & Nunavut may require a custom quote — please contact us.
  

All shipments include insurance coverage for added peace of mind.
All orders ship from our warehouse in Mississauga, Ontario, Canada.

🇺🇸 U.S. Shipping – DDP (Delivered Duty Paid)

All U.S. orders ship DDP (Delivered Duty Paid):

• Duties and taxes are included in your purchase price
  
• No additional fees upon delivery
  
• No brokerage charges
  
• Customs clearance completed prior to final delivery
  
• Full tracking provided
  

You will never be responsible for import fees on U.S. orders.

⚡ Expedited Shipping – Next-Day Delivery

Need it fast?

• Next-Day Shipping: $25 CAD
  
• Available to select locations
  
• Orders require 1 business day processing
  

🏬 Free Pickup

Pick up your order at our Mississauga distribution centre at no charge.

• Schedule pickup via the Shopify pickup app
  
• r follow the instructions in your order confirmation email
  

🚛 Shipping Carriers

To ensure reliable and timely delivery, we partner with a network of trusted national carriers.

We utilize multiple shipping providers and select the most
appropriate carrier for each order based on destination, transit time,
and service efficiency — ensuring your package arrives safely and
promptly.

📅 Delivery & Tracking

• Once your order ships, you’ll receive a confirmation email with tracking details.
  
• Delivery timelines depend on destination and carrier.
  
• If delivery cannot be completed due to incorrect address details provided at checkout, additional charges may apply.
  

✏️ Changes & Delays

• To update your delivery details, notify us at least 48 hours prior to
  shipment with your order number and product details. Changes are
  subject to approval.
  
• We are not responsible for delays caused by incorrect or incomplete delivery information, carrier disruptions, strikes, or unforeseen circumstances beyond our control. Delivery timelines may be extended in such cases.
  

If you have any questions about shipping or delivery, our team is always happy to help.

📦 Shipping & Returns

At Maison Concepts, we make shopping for home décor effortless,
stylish, and worry-free. From your first click to delivery, our goal is
to make every step simple and transparent.

🔄 Returns & Exchanges

We want you to love every Maison Concepts purchase. If something isn’t perfect, here’s how returns work:

Eligibility

• Returns accepted within 14 days of delivery.
  
• Items must be unused, in original packaging, and resalable.
  

Non-Returnable Items

• Final Sale Items (clearance, seasonal, limited collections)
  
• Personalized Items (engraved, monogrammed, or custom-finished items)
  

Return Shipping Costs

• Original shipping fee is deducted from refunds (even for free shipping orders).
  
• Return shipping is the customer’s responsibility.
  
• Returns are free only if the item is physically dropped off at our distribution centre.
  

Damaged or Incorrect Items

• If your order arrives damaged or incorrect, contact us within 48 hours and follow our Claims Process page →.
  
• We will resolve the issue promptly at no cost to you.
  

Refund Timeline

• Once received and inspected, refunds are issued to the original payment method within 5–10 business days.
  

🌎 Returns for Canada & the US

🇨🇦 Canada

• Follow the general rules above.
  
• Return shipping can be arranged via your preferred carrier or dropped off at our distribution centre for free.
  

🇺🇸 United States

• Eligible items can be returned within 14 days of delivery.
  
• Use a trackable shipping method to ensure your return reaches us safely.
  
• Return shipping costs are the customer’s responsibility unless the item was damaged or incorrect.
  
• Damaged or incorrect orders must be reported within 48 hours and resolved through the Claims Process page → at no cost.